NEW MEMBERS GUIDE

PLEASE NOTE - We are not accepting any more SUMMER SWIM MEMBERS for the 2023 season - we have a handful of swim sessions left and these are open to EXISTING MEMBERS ONLY - if you wish to start swimming with us for the WINTER SEASON then please read the relevant BLOG ARTICLE on how to join us.

We are a membership lake, you need to be a member, we charge a £10 membership fee for the initial issue of a members card.

This is only paid ONCE so if you come back the following year then you will not need to pay the membership fee again.. ever!

However, if you lose your plastic members card you will need to pay a £10 REPLACEMENT FEE for a new one.

To get your card (which is collected on your first visit to the centre) you need to complete our MEMBERSHIP FORM (you may hear this called the JOTFORM by staff), this can be completed on any internet connected device such as a phone, tablet or computer.

The SUMMER SEASON MEMBERSHIP SIGN UP FORM is available via a link on our home page at www.owswim.uk from the beginning of March until mid September after which we stop accepting new members for summer swims for that season.

The SUMMER MEMBERSHIP FORM needs completing each year by everyone who wishes to become a member for April to September of that year.

This form includes our TERMS & CONDITIONS or use and you cannot swim without having completed the form.

Children under 16 can be added to SUMMER SWIM MEMBERSHIP only and must be added to a responsible adults form when they complete it.

Children under 16 years of age must be accompanied by a responsible adult at all times while on site and/or swimming.

Once you have signed up as a member you then need to download our BOOKING APP (you may hear people call this the FIT by WIX APP) to be able to pay for and book a swim session.

You will need a SMART PHONE or TABLET running an up to date operating system to down load and use this app, we are sorry if your device is old and not capable of running the app but this is the only way to book swim sessions at this time and is a condition of membership.

We have a FAMILY SESSION TICKET which can be purchased to book children/families into swim sessions at certain times.

Children (under 16 years) can be booked into a FAMILY SWIM SESSION by any adult as long as they are listed on that persons membership form.

If you are unsure if your device will work then please contact us via the CONTACT US page on the website and we will advise you on the minimum operating system requirement.

TO DOWNLOAD THE BOOKING APP

Go to the APP STORE (iPhone) or PLAY STORE (Android) and search for FIT by WIX you are looking for an APP ICON that looks like this -

DOWNLOAD this APP and scroll down the page when it opens and look for the JOIN WITH INVITE CODE or similar button.

When prompted enter our UNIQUE CODE - QWF830

Follow the prompts which vary depending on device/operating system but usually involve signing up to use the app using an email address or Facebook profile (our preference is you use an email address for various technical reasons too boring for this post!)

You should end up with access to our APP HOME PAGE which will look similar to this (albeit the announcement will probably be different as this changes when we announce stuff!) -

Now you have access to our BOOKING APP you can use the tabs under the picture at the top to do things like BUY SWIM CREDIT - BOOK SWIM SESSIONS - READ THE FA - the tabs 'scroll' across if you can't see them all, just swipe with your finger right to left and they will move revealing the hidden tabs.

It is fairly self explanatory but if you get stuck - you can SEND US A MESSAGE through the app which our team will answer as soon as they log in and see it.

So now you are ready to BOOK A SWIM SESSION but you should only attempt to do so if you have been BOUGHT SWIM CREDIT first.

If you try and BOOK a SWIM SESSION without having any SWIM CREDIT in your virtual wallet then you will get diverted to BUY CREDITS and will lose your place in the booking queue and may not be able to complete the booking.

Things to be aware of include - if the BOOK button alongside the session dates is BLUE it can be booked if the BOOK button is GREY that session hasn't been released yet for booking.

If the session is FULL it will say so and you will not be able to book on, we do not run a 'STAND BY' list at the moment so check back later to see if anyone has cancelled (the blue BOOK button will have appeared again if they have).

CANCELLATIONS can be made through the app but MUST be outside of our 12 hour cancellation window otherwise you will lose your swim fee for that session.

Finally, try pressing the little 'head & shoulders' (or your Facebook icon depending on how you chose to sign up) in the top lefthand corner of the screen (see below for location) - this opens up a pandoras box of delights where you can view YOU BOOKINGS - WHAT CREDIT YOU HAVE LEFT and change things like NOTIFICATIONS SETTINGS if you don't want you phone 'pinging' when our messages arrive etc

INDUCTIONS

We DO NOT require you to complete an induction session for SUMMER SWIMMING (April 1st until end of September).

Our coaching partners - 100% Swimming - do run WELCOME TO OPEN WATER SWIMMING SESSIONS that you can book onto if you want a coach led induction.

Details and book for these sessions can be found here -

https://www.onehundredpercentswimming.co.uk/open-water-coaching/

FINALLY, IF ALL ELSE FAILS AND THE APP APPEARS TO NOT BE WORKING OR EVERYTHING IS ALWAYS SHOWN AS FULL THEN TRY TOTALLY CLOSING DOWN THE APP AND OPEN IT AGAIN, THIS WILL RESET THE 'CACHE' AND YOU WILL BE VIEWING THE MOST UP TO DATE PAGE VERSION... THIS TRICK CURES 99% OF REPORTED ISSUES ;-)