We are getting a lot of requests from people wanting to join us for winter swimming.. which is great as we are always happy to welcome new customers when we have space.
The issue we have is that a lot of those wishing to join have never swum at the lake before and therefore do not understand how we book swims via our booking app and about the need for an 'induction' prior to joining us (winter swimming only).
This post is designed to answer some of those questions and will not be of much interest to existing members who can scroll on by if they choose ;-)
JOINING US involves a couple of things in the background... and an INDUCTION SESSION.
Firstly, you need to be a member, there is NO CHARGE this year for WINTER MEMBERSHIP and SUMMER 2021 MEMBERSHIP is free if you have a WINTER SWIM MEMBERS CARD.
However, if you lose your plastic members card you will need to pay a £10 REPLACEMENT FEE for a new one.
To get your card (which is collected on your first visit to the centre) you need to complete our MEMBERSHIP FORM (you may hear this called the JOTFORM by staff), this can be completed on any internet connect device such as a phone, tablet or computer.
It can be found here -
Once you have completed and submitted this form then you need our BOOKING APP (you might hear this called the WIX app by staff).
You will need a SMART PHONE or TABLET running an up to date operating system to down load and use this app, we are sorry if your device is old and not capable of running the app, as it stands we are unable to accept members without access to the app as we need to comply with our COVID SECURE status.
If you are unsure if your device will work then please contact us via the CONTACT US page on the website and we will advise you.
TO DOWNLOAD THE BOOKING APP
Go to the APP STORE (iPhone) or PLAY STORE (Android) and search for WIX you are looking for an APP ICON that looks like this -
It will look like you are downloading a business web site
DOWNLOAD this APP and scroll down the page when it opens and look for the JOIN WITH INVITE CODE or similar button.
When prompted enter our UNIQUE CODE - QWF830
Follow the prompts which vary depending on device/operating system but usually involve signing up to use the app using an email address or Facebook profile (our preference is you use an email address for various technical reasons too boring for this post!)
You should end up with access to our APP HOME PAGE which will look similar to this (albeit the announcement will probably be different as this changes when we announce stuff!) -
Now you have access to our BOOKING APP you can use the tabs under the picture at the top to do things like BUY SWIM CREDIT - BOOK SWIM SESSIONS - READ THE BLOG - the tabs 'scroll' across if you can't see them all, just swipe with your finger right to left and they will move revealing the hidden tabs.
It is fairly self explanatory but if you get stuck - you can SEND US A MESSAGE through the app which our team will answer as soon as they log in and see it.
So now you are ready to BUY AN INDUCTION SESSION (available under the WINTER SWIM PLANS tab) and then go BOOK A SWIM SESSION (choose one of the INDUCTION SESSIONS viewable in the calendar when you click on that tab).
Things to be aware of include - if the BOOK button is BLUE it can be booked if the BOOK button is GREY that session hasn't been released yet for booking.
If the session is FULL it will say so and you will not be able to book on, we do not run a 'STAND BY' list at the moment so check back later to see if anyone has cancelled (the blue BOOK button will have appeared again if they have).
CANCELLATIONS can be made through the app but MUST be outside of our 12 hour cancellation window otherwise you will lose your swim fee for that session.
Finally, try pressing the little 'head & shoulders' (or your Facebook icon depending on how you chose to sign up) in the bottom righthand corner of the screen (see below for location) - this opens up a pandoras box of delights where you can view YOU BOOKINGS - WHAT CREDIT YOU HAVE LEFT and change things like NOTIFICATIONS SETTINGS if you don't want you phone 'pinging' when our messages arrive etc
Unlike a lot of lakes, we run a WINTER SWIM INDUCTION, we do this primarily to ensure we have covered our 'duty of care' for you and to provide a supportive environment where you can 'give it a go' without just jumping in... which would be bad!
This is the starting point for all new swimmers and only ever has to be completed ONCE, so if you join again in WINTER 2021 you WILL NOT have to do the induction unless you want to remind yourself of the basics.
The INDUCTION covers information on COLD WATER SWIMMING, its like the HOW TO GUIDE and gives TOP TIPS & HANDY HINTS.
It's an opportunity to ask questions and to learn how the SUNDAY SESSIONS run and what to do if you have an issue while on site.
We charge £35 for the induction session and this is purchased and booked through the app.
FINALLY, IF ALL ELSE FAILS AND THE APP APPEARS TO NOT BE WORKING OR EVERYTHING IS ALWAYS SHOWN AS FULL THEN TRY TOTALLY CLOSING DOWN THE APP AND OPEN IT AGAIN, THIS WILL RESET THE 'CACHE' AND YOU WILL BE VIEWING THE MOST UP TO DATE PAGE VERSION... THIS TRICK CURES 99% OF REPORTED ISSUES ;-)