NEW MEMBERS GUIDE

If you are new to our lake please read the following -

We are no longer accepting membership applicatins fo rour WINTER SWIM CLUB as this will come to an end later this month and we have no more inductions planned until next season.

We are now accepting MEMBERSHIP APPLCATIONS for our SUMMER SWIM 2025 sessions.

Read on to learn how to join us for SUMMER SWIMMING -

We are a membership lake, you need to be a member, we charge a £10 membership fee for the initial issue of a members card.

This is only paid ONCE so if you come back the following year then you will not need to pay the membership fee again.. ever!

As long as you keep your MEMBERS CARD issued on your first visit.

However, if you lose your plastic members card you will need to pay a £10 REPLACEMENT FEE for a new one.

To get your card (which is collected on your first visit to the centre) you need to complete our MEMBERSHIP FORM (you may hear this called the JOTFORM by staff), this can be completed on any internet connected device such as a phone, tablet or computer.

The 2025 SUMMER SEASON MEMBERSHIP SIGN UP FORM is available via this link - https://form.jotform.com/240985318094363

Our WINTER SWIM SEASON then starts the middle of OCTOBER each year and runs until the 1st MAY the following year.

The SUMMER MEMBERSHIP FORM needs completing each year by anyone who wishes to become a member from May to 30th September of that year. This includes previous members from previous years as it is a YEARLY RENEWAL.

The WINTER MEMBERSHIP FORM needs completing each year by anyone who wishes to become a member of the WINTER SWIM CLUB for OCTOBER to 1st MAY the following year. This includes previous members as it is a YEARLY RENEWAL.

The form includes our TERMS & CONDITIONS of use and you cannot swim without having completed the form.

Children under 16 can be added to SUMMER SWIM MEMBERSHIP only and must be added to a responsible adults form when they complete it.

Children under 16 years of age must be accompanied by a responsible adult at all times while on site and/or swimming at a swimmer ration of 1 adult to 3 chilcdren maximum.

All children on site must be fully supervised in and out of the water at all times, if one child leaves the water everyone needs to leave unless there is an adult who will supervise the child off the water.

Persons UNDER 18 cannot swim in the WINTER SEASON.

Once you have signed up as a member you then need to download our BOOKING APP (you may hear people call this the FIT by WIX APP) to be able to pay for and book a swim session.

You will need a SMART PHONE or TABLET running an up to date operating system to down load and use this app, we are sorry if your device is old and not capable of running the app but this is the only way to book swim sessions at this time so we can manage numbers and safety provision and is a condition of membership.

We have a FAMILY SESSION TICKET which can be purchased to book children/families into Summer swim sessions at certain times so only the 'adult' needs to download the app if everyone else is under 16.

Children (under 16 years) can be booked into a FAMILY SWIM SESSION by any adult as long as they are listed on that persons membership form.

If you are unsure if your device will work then please contact us via the CONTACT US page on the website and we will advise you on the minimum operating system requirement.

TO DOWNLOAD THE BOOKING APP

Go to the APP STORE (iPhone) or PLAY STORE (Android) and search for FIT by WIX you are looking for an APP ICON that looks like this -

DOWNLOAD this APP and scroll down the page when it opens and look for the JOIN WITH INVITE CODE or similar button.

When prompted enter our UNIQUE CODE - QWF830

Follow the prompts which vary depending on device/operating system but usually involve signing up to use the app using an email address or Facebook profile (our preference is you use an email address for various technical reasons too boring for this post!)

You should end up with access to our APP HOME PAGE which will look similar to this (albeit the announcement will probably be different as this changes when we announce stuff!) -

Now you have access to our BOOKING APP you can use the tabs under the picture at the top to do things like BUY SWIM CREDIT - BOOK SWIM SESSIONS - READ THE FAQ - the tabs 'scroll' across if you can't see them all, just swipe with your finger right to left and they will move revealing the hidden tabs.

It is fairly self explanatory but if you get stuck - you can SEND US A MESSAGE through the app which our team will answer as soon as they log in and see it.

So now you are ready to BOOK A SWIM SESSION but you should only attempt to do so if you have been and BOUGHT SWIM CREDIT first.

If you try and BOOK a SWIM SESSION without having any SWIM CREDIT in your virtual wallet then you will get diverted to BUY CREDITS and will lose your place in the booking queue and may not be able to complete the booking.

Things to be aware of include - if the BOOK button alongside the session dates is BLUE it can be booked if the BOOK button is GREY that session hasn't been released yet for booking.

If the session is FULL it will say so and you will not be able to book on, we do not run a 'STAND BY' list at the moment so check back later to see if anyone has cancelled (the blue BOOK button will have appeared again if they have).

CANCELLATIONS can be made through the app but MUST be outside of our 12 hour cancellation window otherwise you will lose your swim fee for that session.

Finally, try pressing the little 'head & shoulders' (or your Facebook icon depending on how you chose to sign up) in the top lefthand corner of the screen (see below for location) - this opens up a pandoras box of delights where you can view YOU BOOKINGS - WHAT CREDIT YOU HAVE LEFT and change things like NOTIFICATIONS SETTINGS if you don't want you phone 'pinging' when our messages arrive etc

INDUCTIONS

We DO NOT require you to complete an induction session for SUMMER SWIMMING (May 1st until end of September).

Our coaching partners - 100% Swimming - do run WELCOME TO OPEN WATER SWIMMING SESSIONS that you can book onto if you want a coach led induction.

We DO require you to complete an induction session for WINTER SWIMMING (middle of October to end of April). You only ever have to do the induction once and it will be valid for future years.

This can be paid for and booked via the FIT by WIX booking app from the end of September each year - look out for information posts nearer the time.

FINALLY, IF ALL ELSE FAILS AND THE APP APPEARS TO NOT BE WORKING OR EVERYTHING IS ALWAYS SHOWN AS FULL THEN TRY TOTALLY CLOSING DOWN THE APP AND OPEN IT AGAIN, THIS WILL RESET THE 'CACHE' AND YOU WILL BE VIEWING THE MOST UP TO DATE PAGE VERSION... THIS TRICK CURES 99% OF REPORTED ISSUES ;-)