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NEW MEMBERS GUIDE

We are getting lots of enquiries from new members wishing to swim at the lake... which is great and you are very welcome.


The issue we have is that a lot of those wishing to join have never swum at the lake before and therefore do not understand how to sign up fo membership and how we book swims via our booking app.


This post is designed to answer some of those questions and will not be of much interest to existing members who can scroll on by if they choose ;-)


Firstly, you need to be a member, we charge a £10 membership fee for the initial issue of a members card.


This is only paid ONCE so if you come back the following year (or join us for the WINTER SWIM CLUB) then you will not need to pay again.. ever!


However, if you lose your plastic members card you will need to pay a £10 REPLACEMENT FEE for a new one.


To get your card (which is collected on your first visit to the centre) you need to complete our MEMBERSHIP FORM (you may hear this called the JOTFORM by staff), this can be completed on any internet connect device such as a phone, tablet or computer.


The 2021 SUMMER SEASON MEMBERSHIP SIGN UP FORM is available via the link on the website home page at www.owswim.uk or by clicking here -


https://form.jotform.com/210566234177354


This MEMBERSHIP FORM needs completing by everyone who wishes to become a member. Children under 16 need adding to a responsible adults form when they complete it.


You then need to download the BOOKING APP (you may hear people call this the WIX APP) to be able to pay for and book a swim.


You will need a SMART PHONE or TABLET running an up to date operating system to down load and use this app, we are sorry if your device is old and not capable of running the app.


As it stands we are unable to accept members without access to the app as we need to comply with our COVID SECURE status.


This INCLUDES any children who are planning to swim with their parent(s) at a MAXIMUM RATIO of 3 children to one adult and the adult must stay with the children at all times. The children need booking in under their own APP PROFILE using a separate device.


We are planning a FAMILY SESSION TICKET which will be used in the future to book children/families into swim sessions at certain times.


In the meanwhile booking children to join you on a swim session can only be done if they have a APP PROFILE set up.


If you are unsure if your device will work then please contact us via the CONTACT US page on the website and we will advise you on the minimum operating system requirement.


TO DOWNLOAD THE BOOKING APP


Go to the APP STORE (iPhone) or PLAY STORE (Android) and search for SPACES by WIX you are looking for an APP ICON that looks like this -





DOWNLOAD this APP and scroll down the page when it opens and look for the JOIN WITH INVITE CODE or similar button.


When prompted enter our UNIQUE CODE - QWF830


Follow the prompts which vary depending on device/operating system but usually involve signing up to use the app using an email address or Facebook profile (our preference is you use an email address for various technical reasons too boring for this post!)


You should end up with access to our APP HOME PAGE which will look similar to this (albeit the announcement will probably be different as this changes when we announce stuff!) -





Now you have access to our BOOKING APP you can use the tabs under the picture at the top to do things like BUY SWIM CREDIT - BOOK SWIM SESSIONS - READ THE BLOG - the tabs 'scroll' across if you can't see them all, just swipe with your finger right to left and they will move revealing the hidden tabs.


It is fairly self explanatory but if you get stuck - you can SEND US A MESSAGE through the app which our team will answer as soon as they log in and see it.


So now you are ready to BOOK A SWIM SESSION but you should only attempt to do so if you have been BOUGHT SWIM CREDIT first.


If you try and BOOK a SWIM SESSION without having any SWIM CREDIT in your virtual wallet then you will get diverted to BUY CREDITS and will lose your place in the booking queue and may not be able to complete the booking.


Things to be aware of include - if the BOOK button alongside the session dates is BLUE it can be booked if the BOOK button is GREY that session hasn't been released yet for booking.


If the session is FULL it will say so and you will not be able to book on, we do not run a 'STAND BY' list at the moment so check back later to see if anyone has cancelled (the blue BOOK button will have appeared again if they have).


CANCELLATIONS can be made through the app but MUST be outside of our 12 hour cancellation window otherwise you will lose your swim fee for that session.


Finally, try pressing the little 'head & shoulders' (or your Facebook icon depending on how you chose to sign up) in the bottom righthand corner of the screen (see below for location) - this opens up a pandoras box of delights where you can view YOU BOOKINGS - WHAT CREDIT YOU HAVE LEFT and change things like NOTIFICATIONS SETTINGS if you don't want you phone 'pinging' when our messages arrive etc






INDUCTIONS


We DO NOT require you to complete an induction session for SUMMER SWIMMING (April 1st until end of September).


Our coaching partners - 100% Swimming - do run WELCOME TO OPEN WATER SWIMMING SESSIONS that you can book onto if you want a coach led induction.


Details and book for these sessions can be found here -


https://www.onehundredpercentswimming.co.uk/open-water-coaching/


Unlike a lot of lakes, we do run a WINTER SWIM INDUCTION, we do this primarily to ensure we have covered our 'duty of care' for you and to provide a supportive environment where you can 'give it a go' without just jumping in... which would be bad!


This is the starting point for all new winter swimmers and only ever has to be completed ONCE, So if you want to join us for the 2021 WATER SWIMMING SEASON, just wait until the end of the summer when we will advertise dates for induction courses.


The INDUCTION COURSE is like the HOW TO GUIDE OF WINTER SWIMMING and gives TOP TIPS & HANDY HINTS to ensure you have a safe and enjoyable experience.


It's an opportunity to ask questions and to learn how the SUNDAY SESSIONS run and what to do if you have an issue while on site.


FINALLY, IF ALL ELSE FAILS AND THE APP APPEARS TO NOT BE WORKING OR EVERYTHING IS ALWAYS SHOWN AS FULL THEN TRY TOTALLY CLOSING DOWN THE APP AND OPEN IT AGAIN, THIS WILL RESET THE 'CACHE' AND YOU WILL BE VIEWING THE MOST UP TO DATE PAGE VERSION... THIS TRICK CURES 99% OF REPORTED ISSUES ;-)











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